Lots of “we’re working hard” and more blame on the RMV. So I wasn’t surprised when the one week mark came and there was still no update on the car. I checked every day for a week - no progress. When checking the title on the RMV site, it said it was still with the previous auto loan company.

This dealership needs some serious work in customer experience and paperwork processing.Īt the time I put the deposit down, I was told that the dealership has the car title but the RMV was taking one week to process due to COVID. The problems began once I put a deposit down on the car and had to work with the GM. He wasn’t pushy, was as honest as he could be and really played the “it’s not me, it’s the GM” card very well during negotiations. And looking back on the entire situation, there were so many red flags that I pushed through just to get to the finish line that I should have walked away when I had the chance. I don’t think I have ever had to work harder to buy a used car in my life. Navigation System, Sunroof / Moonroof, Apple CarPlay / Android Auto, Power Leather Seats, Heated Seats, Backup Camera, Bluetooth, Cruise Control, Powe. Located 357 miles away from Silver Spring, MD

Melissa Boucher AutoCheck Vehicle History Summary I am very defeated at this point, but wanted you to be aware, in case this happens to someone else. I never mailed back the signed papers stating I accept the vehicle after inspecting it, and agree there are no damages…. I reached out the day after receiving this vehicle, after having driven 10 miles because of the light warning. He said once the car touched the pavement it was my problem. He then reversed and said he would try to take care of the Certified issue, but will not cover repairs. I then sent him the original ad, Carfax and texts from salesman all stating Certified preowned Audi. Robert Sariano said it is not Certified and I was not told it was. I will be paying 1200.00 at the Audi shop and then need body work. My bumper is not attached on the rear passenger side and a canister is crushed. I got it into my local Audi dealer, they ran the vin, said it is not Certified by Audi and upon a smoke test to find cause of emissions light, discovered it has been in an accident and was never repaired. I left voicemail after voicemail on different managers voicemails.

I have called the dealership and emailed every other day for 1 month, with zero response. I purchased what was advertised as a clean car fax Audi Certified 2021 Q5 from Audi Manhattan, with 5,000 miles on it.The day following the delivery that I paid in full for, a emissions warning light came on. Located 201 miles away from Silver Spring, MD Open Road Audi Manhattan - New York / New York

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